Customer Relationship Manager
Location: Egham, TW20 9AB OR Harlow CM195qs
Job type: Permanent contract
Working mode: Hybrid 3 days a week
Essential Functions And Responsibilities
* Manage and develop strong client relationships with multiple clients
* Act as a liaison between various departments to fulfill the needs and expectations of our clients
* Responsible for understanding and educating on all offerings and services
* Service incoming client calls regarding completion times, billing, and explanation of services performed
* Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements
* Provide technical software support to clients and learn various software programs
* Testing of new proprietary software prior to client release
* Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies
* Set appointments and continuing education sessions with CPAs and end clients for sales team
* Draft agreements and provide general sales support for sales team as needed
Minimum Job Qualifications/Experience
* Excellent communication and interpersonal skills
* Required Experience in Healthcare (NHS)
* Detail oriented
* Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
* Able to multi‑task to accomplish workload efficiently
* Strong documentation skills and the organization of client information
* Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
* Ability to self‑manage
* Referral Bonus
* Permanent Contract
* Paid Holidays
* BUPA Medical Benefits
* Life insurance (4 X Salary)
* Rewards and incentive - Spotlight scheme
* Company Service Award
Disclaimer
XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws.
XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part‑time or full‑time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.
We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
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