Complaints Resolution Partner
A place to create moments that matter
Salary: £30,878 per annum
Location: Peterborough, Hybrid (3 days in the office)
Contract Type: Permanent
Hours: 35 hours per week, Monday - Friday between 8am and 6pm.
Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, they find new ways to understand and champion their customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust to their customers. Whilst they endeavour to always provide the best service to ensure their customers feel safe and secure in their homes, things don’t always go to plan.
It can be a stressful time when things go wrong so strong communication skills, empathy, professionalism, and resilience are key. You’ll liaise with contractors and internal departments to thoroughly inve...