A specialist provider of product protection, repair, and claims management services is looking for an experienced Team Manager to lead a high-performing customer operations team.
This is a fast-paced, service-driven role where youll oversee performance, develop people, and ensure an exceptional customer journey from start to finish.
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
What youll be doing:
* Leading, coaching and developing a customer service team
* Managing performance, workloads and KPI delivery
* Driving service excellence and continuous improvement
* Building strong relationships with suppliers and stakeholders
* Ensuring compliance within a regulated environment
What were looking for:
* Proven experience managing teams in a contact centre or service environment
* Strong xsngvjr leadership and performance management skills
* Customer-focused mindset with excellent communication skills
* Ability to work with data, prioritise workloads and solve problems quickly
* Experience in regulated industries is highly desirable