Job Title: Customer Services Digital Specialist Location: Malvern, Worcestershire Are you able to keep calm under pressure? Are you looking for a position in which you can use your technical and troubleshooting skills to help colleagues and customers? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our Technical Customer Support team! In this role you will act as the interface between Malvern Panalytical, our Channel Partners and our customers to ensure we maintain the highest level of Customer Support. You will also champion customer requirements within the other departments at our factory. What are your responsibilities? Support the design and Deployment of the Smart Manager Platform into the Malvern product lines. Champions Customer technical requirements within the Malvern factory by providing feedback on quality issues reported by the field. Takes ownership of technical enquiries referred to the Third Line Tech Centre with regards to the Smart Manager Platform and provide a speedy resolution which will lead to the satisfaction of our customers as measured in the NPS scores. Secure deliverables with regard to serviceability and reliability (for example Reliability improvement, Test and Diagnostics Software, Creation of Service documentation) Work with other Technical Specialists to write and issue technical bulletins. Participate in the design and delivery of training material when required. What do you need to be successful in this role? .Affinity with Internet Of Things (IoT) related products, e.g. deeper knowledge of network design. .Affinity with Hardware and Software and computer technology .Able to understand what data tells you and how to translate that into actions and services. ·Experience of using/repairing/ maintaining laboratory instruments ·Well-developed problem solving and trouble shooting ability. ·Technical Acumen. ·BEng or Bsc in a Computer Science related field or equivalent experience. ·Strong communication and interpersonal skills ·Ability to work well on own and within a team. ·Flexibility/ Adaptability. Great to have? ·Previous experience in a customer facing, technical support role English is our company wide language, but we have colleagues and customers around the globe, so an additional language would be a bonus. When you join? Your career will take off with a comprehensive induction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training. We value entrepreneurship and commitment by offering real career possibilities. You become part of a growing company where you can shape the future of our work processes Working hours are to cover three shifts 07.30 to 16.00, 08.30-17.00 and 10.00 to 18.30. YES, I WANT THIS JOB! LI-DB1 Please click APPLY NOW to submit your CV and cover letter. About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery. Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure. Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity. SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.