Customer Service (Telephony & Digital)
Do you have a passion for helping others? Are you confident in your communication skills both verbal and written? Can you deliver an exceptional customer experience every time?
If so, we'd love to hear from you! Join our Customer Service team and be the first point of contact for our customers when they need us the most, regardless of communication channel.
Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in the week.
Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 - 17:00 and Sunday 09:00 - 13:00
Training: The core training lasts for the first 4 weeks and is delivered in person at the office. You'll continue working onsite through to week 10 to reinforce your learning and build confidence. After this period, you'll need approval from a trainer or team leader before transitioning to hybrid working. Your training will consist of learning both our Customer Service journeys (telephony and digital) so you're fully equipped to support customers across all channels.
Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt ...