Commify is a leading provider of business communication solutions, specializing in SMS, WhatsApp, Email, VOIP, and a range of cutting-edge communication technologies. Operating across nine countries, including the UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA, we serve over 70,000 businesses globally and transmit over 6 billion communications yearly. Our mission is to make business communication brilliant, and we recognize that our people's expertise and dedication are pivotal to our success.
As a Technical Implementation Consultant, you will play a key role in driving the successful onboarding and installation of our product solutions for clients, ensuring they achieve their intended outcomes efficiently and effectively.
The Role:
We are searching for a Technical Implementation Consultant to join our Professional Services team at Commify. This role is vital in ensuring that our clients receive high-quality technical support and implementation services tailored to their needs.
* Collaborate with clients to understand their business processes and requirements, providing tailored implementation solutions.
* Coordinate project timelines and deliverables, ensuring that projects are completed on time and within scope.
* Handle technical configuration and integration of Commify products into clients' existing systems.
* Provide training and guidance to clients during the implementation process to ensure they can effectively use our solutions.
* Work closely with sales and product teams to provide customer feedback and aid in product development.
* Assist in troubleshooting and resolving technical issues that arise during the implementation phase.
The role will develop a range of solutions for our clients including but not limited to:
* Automations to allow customers to send omnichannel communications
* Email templates for customers to use via their Esendex automation
* Mobile optimised web pages on the Esendex Mobile Journey platform
* Bespoke SQL Reports
* Chat bots optimised for both SMS and WhatsApp
The Person:
* Strong understanding of APIs, integration processes, and software development life cycles.
* Excellent problem-solving skills and the ability to work autonomously or within a team.
* Technical proficiency: Have experience of using HTML, CSS, SQL and Javascript.
* Outstanding communication skills, capable of conveying complex technical information to non-technical audiences.
* Experience with project management tools and methodologies.
* Ability to adapt to changing priorities and manage multiple projects simultaneously.
* Attractive Salary Range (£30,000 - £40,000)
* Performance-based Company Bonus Scheme
* Comprehensive Private Healthcare & Dental Coverage
* Generous 27 days of annual leave in addition to Bank Holidays
* Enjoy your Birthday as a day off!
* 5% Employer Pension Contribution to secure your future
* Death in Service Benefit (4x your salary)
* Exciting End-of-Year Rewards
* Regular Monthly and Quarterly Social Events
* Opportunities for Training & Development
* Flexible Hybrid Working Arrangement
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