Service Manager - HVAC (Commercial)
An established and highly regarded HVAC contractor is seeking an experienced Service Manager to oversee service and maintenance operations across a defined regional patch. The business operates nationally, supporting a strong commercial client base including restaurants, hotels, leisure facilities, alongside contracts within healthcare, education and industrial environments.
With regional offices across the UK and a workforce of over 130 employees, the company delivers installation, planned maintenance, reactive service and repair across a wide range of HVAC systems, including air conditioning, chillers, AHUs, ventilation and commercial heating plant. Annual turnover exceeds £20m.
The business operates under an Employee‑Owned Trust (EOT) model, meaning employees collectively benefit from the company's success and have a genuine voice in how the business is run. Profit‑sharing and long‑term stability are key benefits of this structure.
The Role - Service Manager
The Service Manager will take full ownership of service delivery and maintenance contracts within their region, with responsibility for a P&L of approximately £1.3m.
Key responsibilities include:
* Managing and developing a team of mobile HVAC engineers to ensure high service standards, productivity and compliance
* Overseeing planned and reactive maintenance contracts, ensuring SLA and client expectations are consistently met
* Acting as the senior point of contact for key clients, building strong relationships and supporting contract renewals and additional works
* Monitoring financial performance, including revenue, margins, costs and budgets
* Driving continuous improvement across service delivery, engineer performance and customer satisfaction
* Supporting growth through remedial works, variations and service‑led opportunities
This is a hands‑on management role requiring both commercial awareness and strong technical credibility.
Candidate Requirements
* Proven experience in a Service Manager (or equivalent service‑focused leadership) role within HVAC or building services
* Strong technical background in HVAC systems, including heating, cooling, wet systems and plant rooms
* Confident engaging in technical and commercial discussions with clients regarding service schedules, compliance and remedial works
* Demonstrable experience managing engineers, workloads and performance
* Solid understanding of service contracts, customer service and client retention
* Commercially astute with experience managing budgets, costs and P&L
* Motivated, stable and committed, with a desire to grow responsibility over time
Salary & Benefits
* Basic salary: £55,000 – £65,000 (dependent on experience)
* Car allowance: circa £5,000 per annum
* Annual bonus linked to profitability, service performance, compliance and engineer development
* Employee‑Owned Trust profit share, increasing with length of service
* Pension scheme
* Further benefits to be discussed at interview stage
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