About the Role
We are seeking an experienced and motivated Field Service Manager to provide regional leadership across our Field Service operations within a dynamic medical devices environment.
In this role, you will drive compliant, efficient, and customer-focused service delivery, ensuring outstanding clinical and operational outcomes. You will be accountable for regional performance, people leadership, operational efficiency, and delivering a consistent, high-quality customer experience aligned to our Field Service strategy.
This is a key leadership role where you will position Field Service as a strategic enabler of clinical uptime and customer success, while fostering strong collaboration across Sales and wider business functions.
* Lead and develop a team of Field Service Engineers across the region
* Deliver strong service performance (KPIs, SLAs, first-time-fix)
* Drive efficiency and cost control (OPEX) through effective planning and resource management
* Act as the escalation point for customer issues, ensuring timely resolution
* Ensure compliance with regulatory and quality standards (MDR, ISO, QMS)
* Partner with Sales and internal teams to enhance customer experience
About You
* Experienced Field Service leader, ideally in medical devices or a regulated industry
* Strong people manager with a track record of improving performance
* Customer-focused, with excellent problem-solving and communication skills
* Knowledge of quality and regulatory standards is highly desirable
Your Benefits
* Company car
* 34 days holiday (inclusive of public holidays)
* Generous Pension
* Private Medical
* Medical cash back scheme
* Company sick pay
* Life Assurance
* Critical illness and income protection (service requirements apply)
* Perkbox benefits platform
KARL STORZ is an equal opportunities employer.
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