Job Category: IT
Lincolnshire County Council
Orchard Street, Lincoln, Lincolnshire, LN1 1YL
Hours Per Week: 37.00
Start Date: immediate Start
Salary: £367.11 Per Day
2 days per week in office: Tuesday and Wednesday.
Job Purpose
Deliver the application lifecycle of IT Finance business solutions including but not limited to Oracle financial system.
Work with I&T colleagues to ensure coordinated approach to support and development of business solutions.
Job Requirements
* Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema)
* Experience reporting from Dynamics 365 / Dataverse (tables, relationships, option sets, including custom tables)
* Delivered reporting for Customer Service / Contact Centre: cases, queues, SLAs, agent performance, call statistics
* Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse Link/Fabric) and shaping for analytics
* Implements RLS, governance, and performance optimisation (model + measures)
* Can translate service ops needs into clear KPIs, definitions, and usable dashboards
Nice to Haves
* Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging)
* Broader Power Platform exposure (Power Apps/Automate) and how it impacts data/reporting
* ALM/DevOps for Power BI (pipelines, version control, environment promotion)
* Fabric/Synapse/Data Lake analytics patterns for scalable, historical reporting
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