Job Overview:
We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests upon arrival and provide them with information about hotel services and amenities
- Check guests in and out of the hotel, ensuring accuracy of information and payment processing
- Answer phone calls and respond to guest inquiries in a timely and professional manner
- Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
- Assist guests with luggage storage, transportation arrangements, and other requests as needed
- Maintain a clean and organized front desk area, including managing guest reservations and paperwork
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
- Follow hotel policies and procedures to maintain security and confidentiality of guest information
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent phone etiquette and strong communication skills
- Exceptional guest service skills with a friendly and approachable demeanor
- Knowledge of hotel operations and services
- Bilingual or multilingual skills are a plus
Benefits:
- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
If you are passionate about providing exceptional guest experiences, have excellent communication skills, and thrive in a fast-paced environment, we invite you to apply for the position of Hotel Receptionist. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: From £12.21 per hour
Benefits:
* Company events
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work Location: In person