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Customer Service Advisor
Location: Inverness
We are seeking dedicated and empathetic individuals to join our team as Customer Service Agents. As a Customer Service Advisor, you will serve as the frontline representative of our company, providing exceptional support to our valued customers. You will engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and ensure a positive customer experience.
This role will become remote after 6 weeks of training in our Inverness office.
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. We are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through market-leading integrated technology-enabled solutions from design and implementation to management and recovery.
The group currently has revenue of £326m, employs over 5,000 staff, and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK. As a Customer Service Advisor, you will have a pivotal role in our contact centre, engaging with customers and helping them find solutions, whether that’s processing payments, agreeing on a payment plan, or resolving queries.
You will handle customer cases from different service channels, starting with inbound and outbound calls and progressing through live chat, email, and letter correspondence. Support and coaching will be provided throughout your career to help you develop and reach your full potential.
Responsibilities include:
* Handling and resolving difficult situations
* Effective communication and organisational skills
* Good understanding and use of Microsoft Office Applications
* Maintaining an excellent phone manner
* Strong time management and organisational skills
* Working effectively alone and as part of a team
What's in it for you?
* Hours: Great work-life balance, working only 1 in 3 Saturdays!
* Monday to Friday, shifts between 8am - 8pm
* Office-based for the initial 6 weeks training, then fully remote
* Contract: Full-time, 37.5 hours per week
* Enhanced Maternity and Paternity Package (subject to eligibility)
* 25 days annual leave plus bank holidays
* Staff benefits including discounts on shopping, travel, socialising, and wellbeing
If this sounds like the job for you, please apply.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. The post holder is expected to update the company if their personal circumstances change.
We are an equal opportunity employer and consider all qualified applicants regardless of gender identity, ethnicity, nationality, religion, age, sexual orientation, disability, or other protected characteristics. We recruit and develop our people based on merit and passion for creating better outcomes, committed to an inclusive environment for all employees.
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