Job Description
Court Usher / Clerical Assistant
Brook Street have a fantastic opportunity to work with in the Ministry of Justice in Swansea as a Court Usher on a temporary basis. Please see below specification and apply direct if you feel you would be a great fit for their team.
Temporary Court Usher - Public Sector (HMCTS)
📍 Location: Swansea Crown Court. SA1 4PF
🕒 Hours: Full-time, Monday to Friday
💰 Pay rate: £12.21
📅 Contract: Temporary
🔍 Clearance required: Enhanced DBS
The Court Usher is a pivotal role in court proceedings and a vital link between court users and the Judiciary to ensure the smooth running of the hearings.
Your role as a Court Usher
Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
* Providing support to colleagues & judiciary outside of court / hearing times
* General clerical work, including use of computers and Switchboard
* Filling out forms
* Operating recording equipment and maintaining records of recordings of hearings
* Sort and deliver lists of hearings for internal & external notice boards
Correspondence
* Completing standard forms, etc where the information is clearly defined.
* Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc.
Post Handling
* Opening, sorting, distributing and dispatching post as required
* Collecting and delivering post from appropriate offices
Monitoring Stock
* Ensuring Court rooms are supplied against requirements for relevant forms and stationary
* Collecting and delivering stationary around the offices
Data Entry and recording
* Resulting, checking accuracy and completeness against guidelines or a proforma, straightforward money handling e.g. issuing jury payments, spending petty cash under instruction.
Operating equipment
* Office and court equipment e.g. computers, fax machines, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc.
Handling telephone calls
* Answering standard enquiries and passing messages to others.
Arranging meetings
* Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
* Using electronic diaries
Reception of parties to court
* Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.
* Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
* Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
* Answering face to face enquiries
* Keeping parties informed of changes eg, of courtrooms and hearing times
Your skills and experience
With a friendly and approachable manner, you'll possess strong communications skills
Ability to assist and address court users in a clear and confident manner.
Ability to multi-task, prioritise and organise your own time undertaking some administrative tasks.
Proficient using IT, with the attention to detail to ensure court documents are accurate
Able to adapt to and learn new software packages.
Take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.