Job Purpose:
Reporting to the Performance Manger the Performance Co-ordinator will be responsible for analysing data within systems to monitor and improve performance.
They will monitor performance delivery and contract compliance of the account (including but not limited to Agility, Intelex, One Data World).
Working with Operational teams, they will manage performance, drive improvement and ensure data quality and accuracy in reporting.
They will provide timely and effective management information reporting & systems support to the Performance Manager.
Duties:
1. Oversee the generation of all planned and reactive maintenance and cleaning tasks in line with business requirements
2. Provide governance and guidance to Operational teams to ensure activities are completed in accordance with contractual KPI’s and SLA’s
3. Support the Performance Manager in preparation and submission of data to Key Stakeholders both internally and Client facing
4. Review Performance data across the account identifying opportunities for improvement and streamlining activities
5. Regularly engage with Operational teams to review performance, highlight key focus areas and collaboratively mitigate any issues
6. Review Performance data to ensure its accurate and robust, taking corrective actions as required
7. Act as a trouble shooter for all system issues and act as the point of contact and liaison with the Operational teams
8. Organise all related meetings and activities to maintain and develop collaborative business relationships with the Operational teams
9. Provide reporting and analysis information and transferring of knowledge to various areas of the business to aid decision making / improve performance.
10. Respond to related queries from internal as well as external clients ensuring a high level of customer satisfaction
About the role
11. Good level of interpersonal and communication skills, along with good presentation skills and the ability to guide others in the use of technology solutions
12. Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
13. Strong IT skills with a good working knowledge of Microsoft Office
14. Proven ability to provide a high standard of support in operational reporting principles, including the ability to interrogate systems and processes and to proactively resolve problems
15. Prioritisation and planning is a key feature of this role, and the role requires that the individual should be able to manage their time to provide successful outcomes
16. Attention to detail and accuracy is critical along with a strong problem solving and analytical mindset
17. Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service
18. A patient and "customer first" manner essential for this role, and being prepared to go the extra mile to complete the task on time, and to high standard
19. A proactive and "can do" approach is key to the successful outcome for this role
Other Factors:
20. This role is 40 hours a week (Flexible / Birmingham based)
21. Travel to various UK sites may be required
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
EMCOR UK benefits
22. Industry leading maternity & paternity policies
23. Refer a friend scheme – worth £500 per referral
24. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
25. Extensive learning & development opportunities, including opportunities for progression
26. Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
27. Bike To Work Scheme
28. Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
29. Dental scheme
30. Access to health assessments
31. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries