Job Description
Job Title
Commercial Manager
Department
Sales & Operations
Reports to
Regional Operations Manager – Leicester Group
Location
Leicester site
Direct reports
Customer Service team (8)
The Role:
To ensure customer margin is maximised in Leicester site, provide commercial support to customer projects including the sales and customer service organisations and manage day to day operations. This role is a site-based role and will hold overall leadership responsibility for the customer service team, driving excellence and continuous improvement.
Key Responsibilities:
1. To review account profitability and support activities to increase margin and reduce cost
2. Full ownership of the leadership and performance of the site customer service team ensuring customers services act effectively to maximise customer margin opportunities
3. To own and control estimates and their analysis to support cost versus actual processes, drive weekly and monthly reviews
4. To support new projects and products from a commercial view
5. To ensure customer contracts are in place ensuring best in class commercial governance
6. Managing and controlling finished goods and aged stocks
7. To drive account profitability and margin improvement
8. To help ensure quotes a...