Key Account Manager Location: Billericay Salary: Competitive Contract Type: Permanent Working Hours: 40 hours per week, Monday-Friday. Winter Months October - March will include weekend work Hybrid Working - 3 days in the office Monday, Wednesday and Friday _________________________________________________________________________ At Ground Control, we’re not just about meeting targets — we’re about creating real connections with our clients and helping them thrive. If you’re a customer service or office professional with a passion for relationship-building, this is your opportunity to take your career to the next level in a role that’s both rewarding and dynamic! Key Responsibilities: Develop and maintain strong client relationships by understanding their needs, providing tailored solutions, and ensuring consistent value for long-term success. Take ownership of client contracts, ensuring they are profitable and sustainable. Generate revenue and new leads by identifying opportunities and collaborating with our business development team. Manage projects and oversee contracts to ensure timely delivery within agreed service levels. Support a thriving team with performance reviews, team goals, and recruitment efforts. What We’re Looking For: Previous customer service or office experience — we want someone who knows how to connect with people and get things done. Strong communication skills and a desire to help clients succeed. A results-driven approach with the ability to multitask and manage competing priorities. Proficiency in Microsoft Office (Excel, Power BI, MS Teams). Personal Attributes: You approach challenges with a strategic mindset and focus on long-term solutions. You are self-aware, able to build trust through clear communication, and work well under pressure. A results-oriented individual, you remain focused on achieving goals and maintaining high standards. You bring a strong analytical mindset to inform decision-making. Why join us: Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities. Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base. Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued. Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including: 23 days holiday, Increasing with length of service bank holidays Hybrid working Yearly bonus scheme & Share options Robust pension scheme Medigold employee support, Free Flu Jabs, Online private GP Service Free or subsidised national gym memberships Employee Recognition Scheme 2 personal choice volunteering days About Ground Control Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland. We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK. At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives. We are proud to be an equal opportunities employer and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond. INDHP