Technical Account Manager
Hemel Hempstead | £50,000–£70,000 + Referral Bonus Scheme + Benefits
We're working with a growing technology solutions provider delivering managed IT, cybersecurity, cloud, communications, and infrastructure services to organisations across the UK. With a strong reputation for technical expertise and customer service, they're looking to appoint a Technical Account Manager to act as a trusted advisor across a portfolio of existing customers.
This is a customer-facing role focused on helping clients maximise the value of their technology investments. Working closely with Account Managers, Service Delivery, Engineering, and Pre-Sales teams, you'll provide technical guidance, shape customer roadmaps, identify risks and improvement opportunities, and ensure customers receive the right technical advice at the right time.
Why apply:
* Trusted advisor role: Become the technical voice for a portfolio of established customers
* Broad technology exposure: Work across Microsoft 365, Cyber Security, Cloud, and Managed Services
* Commercial influence: Benefit from a referral bonus scheme by identifying opportunities through technical consultancy
* Collaborative environment: Work closely with Account Managers, Service Delivery, Engineering, and Pre-Sales teams
* Career development: Ongoing vendor training, certifications, and professional development opportunities
* Established business: Join a growing technology provider with ambitious plans and a strong reputation in the market
What we're looking for:
* Technical Account Management experience: Previous experience in a TAM, Technical Consultant, Solutions Consultant, Service Delivery, Pre-Sales, or similar customer-facing technical role
* Microsoft 365 expertise: Strong knowledge of Exchange Online, Teams, SharePoint, Intune, and Entra ID / Azure AD
* Cyber Security knowledge: Understanding of Cyber Essentials, ISO 27001, and modern security technologies
* Managed Services experience: Background working within an MSP, IT services provider, or similar technology environment
* Commercial awareness: Ability to identify technical risks, service improvements, and opportunities within customer environments
* Stakeholder engagement: Comfortable building relationships with both technical and non-technical decision-makers
If you're an experienced Technical Account Manager looking to combine technical expertise with customer engagement and strategic consultancy, this role offers the opportunity to become a key technical advisor within a growing technology business.