Job Description: Customer Service Advisor - Mortgages & Loans | S1 | Homes Direct Servicing, Thornaby
Location: Thornaby, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Overview:
Join our community as a passionate Customer Service Advisor in our Homes Direct Servicing team in Thornaby. We offer a full-time position with a competitive package, hybrid working options, and a supportive environment to help you build a rewarding career in customer service.
Responsibilities:
1. Handle customer and third-party mortgage or loan queries and transactions over the phone. Support via Live Chat once fully trained.
2. Encourage customers to use digital channels for their interactions.
3. Ensure customer and bank safety by identifying vulnerabilities and potential fraud.
4. Accurately gather information to resolve customer queries at first contact.
Qualifications:
The essential requirements include:
* Excellent verbal and written communication skills
* Strong computer and numeracy skills with the ability to navigate multiple systems
* A passion for delivering outstanding customer service
* Legal right to work in the UK
Preferred qualities include attention to detail, adaptability, and ability to thrive in a fast-paced environment.
Additional Information:
This role involves full-time hours Monday to Friday, with some Saturday shifts (with time off in lieu). Training is fully paid and on-site for a minimum of weeks. After training, flexible and remote working options are available. The role is based in Teesside, with at least two days per month in the office. We provide free on-site parking.
Benefits:
* Competitive salary plus performance bonuses
* Generous holiday entitlement and options to purchase additional days
* Discretionary annual bonus
* Discounted healthcare, wellbeing programs, pension contributions, and more
Inclusion & Diversity:
We are committed to creating a diverse and inclusive workplace where everyone feels they belong and can succeed.
Next Steps:
Please follow the application instructions provided to proceed with your application.
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