Our Opening and Your Responsibilities
Are you passionate about delivering exceptional customer service and equipped with a strong background in electrical, electronic, or mechanical engineering? We are looking for a proactive and skilled Field Service Technician to carry out both reactive and preventative service work—including installation, commissioning, certification, and maintenance of our product inspection and systems equipment.
At METTLER TOLEDO, quality is at the core of everything we do, and customer satisfaction drives every decision. Join us in a dynamic, supportive environment that values continuous learning and professional development.
Key Responsibilities
* Maintenance & Verification: Carry out routine performance verification and preventative maintenance. Installation: Professionally install and commission new equipment at customer sites.
* Breakdown Support: Diagnose and rectify equipment breakdowns efficiently to minimise customer downtime.
* Compliance: Promote audits, calibrations, and validation activities to ensure equipment meets industry standards.
* Performance & Admin: Meet established KPIs and ensure all administrative tasks, including record maintenance, are completed on time.
* Field Travel: Travel regularly to various customer sites to provide on-site technical support.
* Stock Management: Manage and maintain your vehicle stock effectively to ensure high first-time fix rates.
What You Need to Succeed
* Technical Background: An apprenticeship, degree, or equivalent in Electrical or Mechanical Engineering.
* Problem Solver: Strong analytical and problem‑solving skills with the ability to work under pressure.
* Customer Focused: A professional and timely manner when handling customer queries and site visits.
* Organised: Excellent time‑management skills with the ability to work independently and manage multiple priorities.
* Communication: Clear verbal and written communication skills to keep customers and the Leicester office fully briefed.
* Mobility: A valid UK driving licence is essential, as this role requires travel to various customer locations.
Our Offer to You
* 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
* Option to buy or sell up to 5 additional leave days.
* Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
* Trustee-based pension scheme and life assurance at four times salary.
* Fun, inclusive culture with team‑building and charity events.
* Agile and flexible working arrangements.
* Family‑friendly policies and flexible patterns.
* Culture fostering creativity, autonomy, and success.
* Commitment to learning and career progression.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt.com so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us.
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