Overview
Blackpool and The Fylde College (B&FC) is seeking a proactive and customer-focused 1st and 2nd Line IT Technician to join our IT Services team. This is an exciting opportunity to provide high-quality technical support and play a key role in maintaining and improving IT services across the college.
Responsibilities
* Provide outstanding first and second-line IT support to staff and students.
* Diagnose and resolve IT incidents, escalating where necessary.
* Manage service requests, conduct IT changes, and maintain accurate system records.
* Assist with IT asset management, including audits, provisioning, and installations.
* Contribute to IT projects and provide technical guidance where required.
* Mentor junior apprentices and maintain operational knowledge base articles.
* Ensure IT security is prioritised across all activities.
Why Join Us?
Join a dynamic, collaborative team passionate about technology and innovation. You’ll have the opportunity to make a meaningful impact on our IT services while growing your skills in a supportive environment.
Rewards and Benefits
* Blackpool and The Fylde College is proud to be Great Place To Work Certified
* Enhanced leave allowance of 38 days (full-time equivalent), inclusive of bank holidays
* Opportunity to purchase additional annual leave
* Competitive pension scheme: Teachers’ Pension Scheme (TPS) - 28.68% employer contribution
* Local Government Pension Scheme (LGPS) - 15.4% employer contribution
* Extensive professional development opportunities for all, with B&FC investing circa £1.8m annually in colleague development and professional qualifications
* Agile working opportunities
* Enhanced Family friendly policies
* Extensive wellbeing provision including, but not limited to:
* Access to funded Employee Assistance Programme (EAP) available 24/7, 365 days a year
* Occupational Health
* FREE Flu Vouchers for those not entitled through the NHS
* FREE eye tests
* Dedicated Wellbeing Hub available to all colleagues containing resources relating to emotional, physical, financial and social wellbeing
* FREE healthy breakfast
* Sports facilities including fully equipped gym and discounted memberships
* Health and beauty salon
* Trim Trails on Campus (guided routes for walks)
* Onsite food outlets and Starbucks at subsidised rates
* FREE car parking
* Car lease scheme
* Cycle to work scheme
* Onsite kids ’Sports Camp’ 8am – 5pm during selected half-term breaks
B&FC is committed to the promotion of Equality, Diversity & Inclusion in all resourcing practices. Please email jobs@blackpool.ac.uk should a specific adjustment be required to support in the application and selection process
B&FC is dedicated to safeguarding and the promotion of the welfare of all learners, and expects all colleagues to share in this commitment. As such, employment at B&FC is subject to an Enhanced DBS Check via the Disclosure and Barring Service. For further information on DBS, please click here
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