Keyword Location Location Type
Duty Manager
Unit 4 Bodmin Retail Park, Launceston Road, Bodmin, Cornwall, PL31 2AP
Are you an experienced retail supervisor with a passion for customer service, operational excellence and leading high-performing teams?
We are looking for a proactive and customer focused Duty Manager to support the day-to-day running of our busy retail store. Working closely with the Store Manager and Deputy Store Manager, you will play a key role in delivering exceptional customer experiences, maintaining outstanding store standards and supporting colleagues to perform at their best.
This is an exciting opportunity for an ambitious retail professional who thrives in a fast-paced environment and enjoys leading from the front.
The Role
As Duty Manager, you will help oversee the daily operation of the store, ensuring excellent standards across customer service, merchandising, compliance, health & safety and team performance.
You will lead colleagues on the shop floor, provide coaching and support, and ensure all operational procedures are delivered consistently and efficiently.
Key Responsibilities
Customer Service
1. Deliver a friendly, helpful and efficient customer experience at all times
2. Lead by example in providing excellent customer service
3. Support effective queue management and customer flow during busy periods
4. Resolve customer queries and complaints professionally
5. Promote a positive and engaging in-store experience
Team Leadership
6. Support, motivate and guide store colleagues
7. Assist with colleague training, induction and development
8. Provide coaching and performance feedback
9. Help maintain a positive, productive and collaborative working environment
10. Ensure company policies and standards are consistently followed
Store Standards & Operations
11. Ensure the store is clean, organised and ready for trade each day
12. Maintain high merchandising and presentation standards
13. Support promotional activity and stock availability
14. Monitor deliveries, stock movement and warehouse organisation
15. Assist with opening and closing procedures
Compliance, Security & Health & Safety
16. Support store security procedures including cash and stock control
17. Ensure health & safety procedures are followed at all times
18. Assist with accident logs, safety records and risk assessments
19. Monitor EPOS and pricing compliance
20. Ensure operational procedures are delivered accurately and consistently
What We are Looking For
21. Previous retail supervisory, team leader or management experience
22. A passion for delivering outstanding customer service
23. Strong communication and interpersonal skills
24. Good organisational and problem-solving ability
25. The ability to motivate and support colleagues
26. A hands-on and flexible approach
27. Confidence working in a fast-paced retail environment
What You Will Bring
28. Strong leadership skills with the ability to lead by example
29. Excellent attention to detail and operational awareness
30. A positive, proactive and customer-first attitude
31. The ability to remain calm and organised under pressure
Why Join Us?
Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers.
Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition.
People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.