Service Designer (SFIA Level 4)
UK Government Client
£440 per day inside IR35
6‑Month Contract
Hybrid - 2 days per month on site (Telford)
We are seeking an experienced Service Designer (SFIA Level 4) to support delivery across a major UK government programme. The role will operate client-side within a complex, multi‑supplier environment, contributing to the design and improvement of end‑to‑end services that meet user needs while aligning with policy, programme, and operational constraints.
This role is well suited to a Service Designer who can work independently within a defined scope, while collaborating closely with multidisciplinary delivery teams.
Overview
The Service Designer will support service design activity across key workstreams, helping to bring clarity to services and user journeys. You will contribute to shaping, iterating, and documenting services, ensuring they are user‑centred, feasible, and deliverable within a regulated public sector context.
Key Responsibilities
Support service design activity across defined workstreams
Contribute to the design and iteration of end‑to‑end services
Produce service design artefacts including service blueprints, user journeys, and supporting documentation
Work closely with Business Analysts, Product Owners, Delivery Managers, and technical teams to ensure designs are understood and deliverable
Participate in workshops and stakeholder sessions to gather insight and support alignment
Engage with client and supplier teams within a multi‑supplier delivery environment
Support alignment with GDS standards and service design best practices
Identify and highlight risks, dependencies, and opportunities for service improvementExperience Required
Proven Service Design experience at SFIA Level 4 (or equivalent)
Experience contributing to end‑to‑end service design in complex environments
Strong experience producing core service design artefacts (e.g. service blueprints, user journeys)
Confident stakeholder engagement across business and technical teams
Experience working in structured delivery environments with multiple stakeholders or suppliers
Solid understanding of user‑centred design principles and service design methodologies
Highly Preferred (but not essential)
Experience working within UK Government departments, ideally in regulated or public sector environments
Familiarity with Government Digital Service (GDS) principles and service standards
Exposure to government governance and delivery frameworksDesirable Experience
Experience supporting large‑scale transformation programmes (digital, data, or tax services)
Exposure to both legacy and modern technology environments
Experience working in agile, multidisciplinary teams
Experience supporting services across different lifecycle phases