Role: - Mapping Audit resource
Location: Anywhere in Ireland or the UK is fine (Remote)
Duration: 3 months contract with possibility of renewal
The ideal candidate has experience in data validation, content QA, or web operations, strong Excel/Google Sheets skills, and the ability to manage large datasets with precision. Familiarity with EA Help, Config App, or similar CMS/support tools is a plus.
Primary Responsibilities
Audit The Experience Atlas (TEA) article mappings against the live EA Help site to ensure accuracy and completeness. Identify incorrect, missing, or outdated solution links and document all mismatches clearly. Submit weekly fix requests to the Config team, tracking completion and progress. Perform revalidation of mappings after fixes are implemented, confirming resolution. Maintain detailed tracking of all audit activities, findings, and resolutions in shared documentation. Partner with the Sr. Channel Strategist and Config contacts to ensure audit consistency and accuracy. Deliver a final summary report outlining results, issues, and recommendations for future audits.
Additional Responsibilities Conduct spot-checks in localized versions (top three languages) to confirm consistency across translations. Support QA/QV efforts for related Connect Flow initiatives. Identify recurring mapping issues and propose process or tooling improvements. Participate in weekly syncs to review progress, blockers, and upcoming validation batches. Skills and Experience Proven experience in data validation, content auditing, or quality assurance work (preferably within a digital or web environment). High attention to detail with the ability to track and manage large datasets accurately. Proficiency with Excel or Google Sheets (filtering, conditional formatting, data cleanup). Comfort with comparing and analyzing structured data (e.g., URLs, metadata, content tags). Excellent written communication skills for documenting mismatches and reporting progress. Ability to work independently while maintaining alignment with multiple stakeholder teams. Familiarity with EA Help, Config App, or other internal publishing tools. Experience using AI-assisted comparison tools (e.g., ChatGPT, Excel formulas, or scripting) to identify discrepancies. Basic understanding of localization or multilingual content workflows. Prior experience in web operations, CMS management, or support platform content (e.g., Zendesk, Salesforce, or similar)
TPBN1_UKTJ