Full-time
Department: IT
Company Description
Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there's always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary: £26,000 per annum
Location: Cheadle
Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)
You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged, this includes speaking to the customers over the phone, logging and responding to emails and logging tickets proactively
Responsibilities:
* Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
* Liaising with Projects Team installing network infrastructure at customer sites
* Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
* Act as the initial point of contact in the resolution of user IT issues.
* Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
* Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
* Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.
Qualifications
* Good PC/ Laptop hardware and Software knowledge
* Good fault-finding skills
* Good Knowledge of Microsoft desktop operating systems and productivity suite
* Knowledge of Server operating systems
* Knowledge of Active Directory
* Knowledge of Microsoft 365 Administration
* Basic networking knowledge
A knowledge of the following would be an advantage:
* Office 365 Fundamentals and/or Azure fundamentals
* Hyper V
* CRMs
* Backup and recovery technologies
* AV Software
Additional Information
Here's what we offer:
25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days)
An extra day off on your birthday or if you're getting married
£500 referral bonus – bring great people, get rewarded
Professional development – training and support to help you grow
Eye care vouchers and discounted Medicash membership for healthcare savings
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