Job Description The Service & Team: We have an exciting opportunity to join the Solutions Hub team as a Senior End User Computing Engineer within our Change team. The Role You’ll be joining a well-established, supportive team, mainly working out of our office within Truro. Working closely with users in specifying and processing requests outside of our standard offerings or larger scale asks of standard offerings. The role approaches asked from Cornwall Council, Group of Companies and Council of Isles of Scilly in an agile way, co-ordinating with other operational teams within IS, where needed, to complete the work. They’re also responsible for ensuring that offered kit solutions align to agreed equipment sets, software, strategic goals and cyber security standards, while spotting opportunities to onboard new elements to meet business need and working with different IS teams to ensure they’re approved for use. Within our team, you’ll be working closely with Purchasing, our Goods Inwards and Stores, Onsite Support, while also dealing with other teams within IS and outside of our service such as CC Property Services, as well as external suppliers for sourcing of required kit and dealing directly with suppliers of our large contracts around End User Device (Laptops and Desktops), Mobile voice and data and Multifunction device (MFD’s). What You’ll Need To Succeed We’re looking for a candidate with sound IT knowledge and a curiosity around improvements in technology, who works well within a team, displays empathy and understands when dealing with customers, has great attention to detail and is self-motivated. Also has the ability to work on multiple workstreams concurrently and be able to change priorities quickly with changing business need. The Solution Hub team’s scope and ways of working will open up many opportunities for the successful candidate to gain experience in the world of IT and agile working. Please read the role profile for the full details of this role attached below in this advert What You’ll Get In Return Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. Our Core Employee Rewards And Benefits Include a competitive salary. a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions a generous annual leave entitlement with the potential to purchase additional leave. A national award-winning employee health and wellbeing programme Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. Additional Information Please note, we are unable to offer sponsorship for this role The full role profile is attached here. We recommend saving a copy of this to refer to if you are invited to an interview. For more information or an informal chat about the role please contact Nicola.Sheldon@cornwall.gov.uk Application Process Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process. Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.