Vacancy NameSenior Finance Manager - Customer (9 Month FTC) Vacancy NoVN1095 Job TypeFixed Term LocationHatfield Job Details
Senior Finance Manager - Customer (9 Month FTC)
Contract type:Fixed Term Contract (9 Months)
Location:Hatfield (Hybrid working - 3 days in the office)
Working hours per week:40 hours
Application Closing Date:Tuesday 28th October 2025
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket,. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind, our same-day grocery delivery service.
About the team and the role
The Commercial Finance team has exposure to the heartbeat of how our business trades and plays a key role in delivering on our financial objectives. This team provides insight, value add and reporting for both Ocado.com and Zoom by Ocado. It’s an exciting time to join the Commercial Finance Team as we head into a pivotal period of accelerated growth and continue to Raise the bar for both our finance and commercial colleagues.
Reporting to the Head of Commercial Finance, you will be responsible for supporting the Customer team by providing financial expertise and challenge. This includes managing investments to drive profitable acquisition and growth with new customers, as well as optimizing investments within the current customer base. The role will also involve supporting the Chief Customer Officer and their team to help deliver smarter customer growth strategies. The role includes managing one senior finance analyst.
What you’ll do
1. You'll partner the Customer area to support leadership make the right decisions, and play a critical role in identifying, recommending, and concluding on business opportunities to create value
2. Be the trusted business partner for customer team and Customer Directors
3. Support with providing regular, robust and insightful reporting around performance of smarter growth initiatives
4. Manage the annual marketing budget
5. Make complex financial scenarios easy for non-financial colleague
6. Working with our data insight colleagues, cut through the data to enable better & faster commercial decision making, ensuring we target the right customers for long term profitable growth
7. Own delivery income and smartpass budgets, working with the team to develop the strategy on DI
8. Help strategize and evaluate opportunities in growing the customer base and delivering profitable customer growth
9. Work closely with the customer and marketing teams in the preparation and review of budgets and forecasts and monthly insight sessions, as well as liaising with FP&A teams.
10. Own the forecasting process for marketing spend, making forecasting accuracy improvements and enabling key drivers to be understood
11. Month end support by providing the central team with accruals and accurate marketing spend and Delivery income/smart pass
12. Identifying and Implementing improvements to ways of working within the Commercial Finance Teams
13. Participate in cross functional project groups
14. Providing ad hoc Finance support
15. Line manage the SFA in the team leading them and supporting in their development ad well as the graduate reporting to the SFA
Who you are
Essential
16. Qualified accountant with sufficient experience post qualified, with strong academics
17. Previous Retail experience advantageous
18. Experience in managing marketing budgets
19. Strong communication and influencing skills, ability to articulate financial data in a clear and transparent way
20. Strong Excel skills and experience in building financial models
21. Highly numerate and analytical with a keen eye for detail
22. Deadline focused and goal oriented
23. Enthusiastic to learn
24. Able to build relationships with key stakeholders
25. Able to lead a team and drive change
26. ‘Can do’ proactive approach
27. Dedicated to detail, quality and accuracy.
28. Responds quickly to change, demonstrating a proactive and positive approach
29. Ownership of results
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome
We’re an equal opportunity employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.