Job Description
We’re looking for an enthusiastic and motivated Junior Account Manager to join our Third Party Administration (TPA) team. This is a fantastic development opportunity for someone keen to build expertise, strengthen client‑facing skills and progress into a confident, independent Account Manager role.
About the Role
Working closely with experienced colleagues, you’ll support a portfolio of TPA clients and help deliver exceptional service to insurers, brokers, and corporate partners. Through structured mentoring and hands‑on experience, you’ll develop a strong understanding of UK private medical insurance, TPA operations, and healthcare service delivery.
Responsibilities
* Support the day‑to‑day management of TPA client accounts under the guidance of senior account managers.
* Act as the first point of contact for client queries, ensuring timely, accurate and professional responses.
* Assist with preparing client reports, service reviews and performance updates.
* Build strong working relationships with clients, internal teams and external providers.
* Work closely with claims, membership, clinical operations and customer service teams to support smooth service delivery.
* Monitor service levels and escalate risks or issues appropriately.
* Support the onboarding of new clients, coordinating requirements and implementation activities.
* Assist in producing KPIs, MI dashboards and client performance summaries.
* Help identify trends, service improvements and opportunities to add value.
* Maintain accurate records, documentation and contract information.
* Contribute to process reviews and service improvements.
* Take part in projects aimed at enhancing our TPA offering.
Qualifications
* Strong written and verbal communication skills.
* Proactive, positive attitude with a genuine willingness to learn.
* Excellent attention to detail and organisational skills.
* Ability to build rapport and work collaboratively.
* Comfortable working with data and using Microsoft Office (Excel, Word, PowerPoint).
Desirable Skills
* Experience in healthcare, insurance, financial services or customer account roles.
* Awareness of PMI or TPA environments.
* Experience working with clients or stakeholders.
Learning & Development
* Actively develop knowledge of:
o Private Medical Insurance (PMI) and UK healthcare funding.
o TPA operational workflows and claims management.
o Regulatory requirements (including FCA and data protection).
* Learn through feedback, shadowing and close collaboration within a supportive team environment.
Job Details
* Location: Healix Group, Healix House, Esher Green
* Contract Type: Full‑time
* Salary: Based on experience
* Closing Date: Friday 8th May, 2026
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