About the Company
Our client is one of the UK’s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies.
Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the Lancashire area on a Permanent Basis
The Role
As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes.
Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally.
Key Responsibilities
Provide support to residents before, during and after works to their homes
Act as the main point of contact for residents during projects
Identify vulnerable tenants and ensure additional support is provided
Arrange and manage access appointments for works
Carry out resident inductions and property condition surveys
Organise and attend consultation and engagement events
Maintain resident records in line with GDPR requirements
Work closely with site teams, subcontractors and clients to resolve issues
Support community engagement and social value initiatives
Requirements
Minimum 1 year experience in a customer-facing role within the construction industry
Liaison Officer experience is essential
Strong communication and customer service skills
Good organisation and problem-solving abilities
Understanding of health & safety on construction sites
Basic knowledge of GDPR and data protection
Full UK driving licence
Desirable:
Experience working with housing associations or social housing
Understanding of retrofit or energy efficiency works
Personal Attributes
Friendly, approachable and empathetic
Proactive and organised
Reliable and able to meet deadlines
Able to work independently and as part of a team
If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you