Are you passionate about technology and helping people solve problems? This is a fantastic opportunity to build your IT career in a supportive team where you'll gain exposure to a wide range of technologies, receive ongoing training and development, and play an important role in keeping our business connected and productive.
As part of our Service Desk team, you'll be the first point of contact for around 1,000 users, many of whom work remotely. You'll help colleagues stay productive by resolving technical issues, providing advice, and ensuring a smooth experience across our technology platforms.
Working closely with our Technology Support, Infrastructure, Operations and Development teams, you'll gain hands-on experience across a broad range of technologies while developing your technical and professional skills in a supportive & dynamic environment.
What You'll Be Doing
1. Providing first-line technical support via phone, email, chat and face-to-face interactions
2. Troubleshooting and resolving hardware, software and user account issues
3. Managing user accounts and permissions within Microsoft Active Directory
4. Supporting Windows 10 and Windows 11 devices, including deployment, configuration and maintenance
5. Assisting users with Microsoft 365 applications and collaboration tools
6. Deploying and supporting laptops, mobile devices and peripheral equipment
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