Company Description
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences we serve consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry we elevate the retail experience through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Why join us?
Our vision – we are building the world’s most admired and compelling brand ecosystem. Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences. At Frasers Group we fear less and do more. Our people are forward thinkers driven to operate outside their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
* Think without limits – think, think fast, think fearless
* Own it and back yourself – own the basics, own your role and own the results
* Be relevant – relevant to our people, our partners and the planet
Are you ready to join the Fearless?
Job Description
Lead the development, optimisation, and governance of the organisation’s core HR technology landscape – including MHR (iTrent) and UKG ProWFM – ensuring accurate people data, seamless integrations, robust payroll alignment, and improved insight through analytics. The role will champion digital efficiency, continuous improvement, and exploration of AI-driven opportunities within People Operations.
Key Responsibilities
1. Systems Ownership & Governance
o Lead the end-to-end management of MHR (iTrent) and UKG ProWFM platforms.
o Oversee system configuration, upgrades, testing cycles, and data structure governance.
o Maintain system controls, permissions, and auditing to ensure compliance with GDPR and internal policies.
o Ensure alignment between key stakeholders, including People, Payroll, Finance, Workforce Planning and IT.
2. Data & Payroll Alignment
o Own the integrity, consistency, and accuracy of people data across all HR and payroll systems.
o Work closely with Payroll, Finance, and internal audit to ensure smooth payroll runs across multiple pay groups.
o Lead process improvement around starters/leavers/changes, workflows, integrations, and data transfers.
o Design and reports quality checks and exception reporting.
3. Workforce Management (UKG ProWFM)
o Manage configuration of scheduling, timekeeping, holiday rules, pay rules, and compliance elements.
o Ensure correct outputs feed into payroll and workforce reporting dashboards.
4. HR Analytics & Reporting
o Lead the development of People reporting dashboards (Power BI), ensuring data accuracy and insight relevance.
o Translate People and business requirements into system-driven reporting solutions.
o Support leadership with trends, forecasting, operational insight and decision-making data.
5. AI & Automation Development
o Proactively identify opportunities to introduce AI technologies to improve data validation, process automation, document generation and service efficiency.
o Work with internal IT/AI teams to test, pilot, and adopt new technologies.
6. Stakeholder Management & Cross‑Functional Collaboration
o Act as the strategic link between HR, Payroll, Finance, IT, Ops and external vendors.
o Communicate system changes, project updates, and risks clearly to stakeholders.
o Support training, capability building and user engagement across the organisation.
7. Continuous Improvement & Project Delivery
o Lead system enhancement roadmaps, upgrades, releases, and new initiatives.
o Manage acquisition onboarding, organisational structure changes, and integration mapping.
o Deliver projects on time, with strong change management and benefits realisation.
8. Team Leadership & Development
o Provide day-to-day leadership, coaching, and support to the People Systems team, ensuring clear priorities, high performance, and continuous capability growth.
o Build a culture of ownership, collaboration, and innovation within the team, encouraging skills development across systems, data, analytics, and emerging technologies.
o Develop cross‑skilling plans and structured handover documentation to reduce single‑points-of‑failure and strengthen long‑term resilience within the team.
Qualifications
Technical Skills
* Strong working knowledge of MHR (iTrent) (core HR, payroll, reporting, workflows).
* Experience with UKG ProWFM (scheduling, time & attendance, rules configuration).
* Proficiency in HR data structures, integrations, and payroll dependencies.
* Strong analytical capability, ideally with Power BI or similar reporting tools.
* Experience designing or managing system enhancements, UAT, and release cycles.
Professional Skills
* Excellent stakeholder management and communication.
* Strong problem solver with a focus on accuracy and operational impact.
* Ability to translate business needs into technical solutions.
* Experience leading cross‑functional projects end-to-end.
* Appetite for innovation and emerging technology (including AI).
Desirable
* Experience in multi‑payroll, multi‑brand, or large‑scale environments.
* Prior leadership or team management experience.
* Vendor management experience (MHR, UKG, integration partners).
* Knowledge of GDPR, data governance, and audit requirements.
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
* Frasers Champion – recognition for hard work, with 8 winners receiving double pay for a month.
* Retail Reconnect – employees gain insights by spending two days in one of our stores or the Warehouse.
* Fearless 1200 – rewards colleagues for living our values and delivering impact.
* Frasers Fit – free gym classes and discounted memberships to support physical wellbeing.
* Retail Trust – free access to a 24‑hour wellbeing helpline, counseling and financial/legal support.
What’s next? Our Recruitment Team will be reviewing applications. Shortlisted applicants may be asked to confirm details before a first‑stage interview. If successful, further interview stages will be more technically focused and may include a presentation or task to assess skills in action.
#J-18808-Ljbffr