My client are a global company that require an IT Customer Support & Customer Service graduate level candidate to join their established team. The ideal candidate for this role will be a recent graduate with customer service experience and a good analytical approach to problem solving.
The role will be responsible for being the first line support for the following tasks:
* Customer Issues
Providing first response to any customers raising an issue with a booking or their integration. Working on getting a solution as quickly as possible either via solving the issue yourself or managing the relevant team members until the issue is resolved.
* IT/Business Systems
Another part of the team is the Support of the System Infrastructure Team. You will also be working with them to ensure any issues raised for them are being dealt with respond to the tickets if needed.
* Integration Pre-Sales
Supporting the sales team by providing any information required to assist them with discussing the potential integration with prospect customers. Such as providing guides, documentation or organising conference calls with relevant team members.
* Customer Onboarding
Being the point of contact for customers integrating with the client, asking any questions that you can answer directly and liaising with IT Team Members were needed. Following the entire integration through until tested and that customer is live.
* Data Validation
Data Validation System that will clean customers data to ensure orders can be booked. This role will be responsible for liaising with customers around data that has failed to be cleaned and raising common data issues that could be resolved by the customer.
* Internal Projects
There are always internal projects being delivered by the Team to improve business functions. This role will be involved in managing any information requests during development and then organise testing once complete while relaying and feedback.
Please send your CV in the first instance and if relevant you will be contacted with full role and company information.
We are passionate about promoting diversity, inclusion, and equality, and are committed to working with clients who share our outlook. We offer equal opportunities to all candidates regardless of background, identity, sexuality, and disability. We strive to create inclusive cultures where diversity is seen as real value for the company. Our mission is for everyone to feel empowered to be their true authentic selves at work