The Retail Implementation & Support Coordinator plays a vital role in supporting retail operations and the retail field team and stores. This role partners with all Customer Support Centre functions and the Retail Field Team to ensure activity is delivered "Right First Time," operational processes are simplified, and communication across the Retail estate runs smoothly. The Coordinator will support trading implementation, operational reporting, compliance, communication, and act as a central point of contact for Retail queries while helping to drive continuous improvement. We uphold three core behaviours that guide all our actions: Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority. Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive. Protect Our Pounds/Euros: We are committed to cost‑efficiency and value, ensuring every penny counts. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Responsibilities
* Maintain and monitor the shared Retail Support inbox and phone lines, ensuring queries are handled efficiently and professionally.
* Work cross‑functionally with the wider Retail Support Team and other CSC departments to resolve issues and share relevant information.
* Create and develop clear, engaging, and effective retail communications.
* Partner with Trading Teams to ensure all retail initiatives are fit for implementation and supported by clear, accurate, and engaging communication.
* Manage and distribute key operational reports, including compliance, stock transfers, short‑dated stock, and sales reporting.
* Provide logistical and administrative support for retail meetings, including minute‑taking for Store Manager Round Tables and follow‑up on actions.
* Support the planning and delivery of quarterly roadshows and ad‑hoc Retail events.
* Assist in maintaining essential Retail Support processes to ensure consistency and compliance.
* Track store and colleague incentive results; coordinate certificates, prizes, and recognition materials; maintain visibility on platforms such as Blink, providing updates and feedback on behalf of the Retail Support Team.
Requirements
* Good understanding of store operations and how they serve customers, with the ability to translate this into effective cross‑functional solutions.
* Enthusiastic team player with a positive approach and a commitment to fostering an inclusive work environment.
* Excellent interpersonal skills with the ability to communicate clearly at all levels.
* Highly organised with exceptional attention to detail and the ability to manage multiple priorities.
* Comfortable working under pressure and meeting tight deadlines; willing to "roll up their sleeves".
* Strong written and verbal communication skills.
* Creative thinker with strong problem‑solving skills and a drive for continuous improvement.
* Confident using Windows PC; experience in Microsoft Excel, PowerPoint, and Canva is an advantage.
Benefits
* Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue qualification through our apprenticeship programme.
* Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
* Free On‑Site Parking: Enjoy the convenience of free parking, making your daily commute hassle‑free.
* Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
* Exclusive Store Discounts: Receive a 10% discount on most in‑store purchases, enhancing your shopping experience.
* Family‑Friendly Benefits: Our comprehensive benefits are designed to support you and your family's needs.
* My Staff Shop: Gain exclusive discounts through our 'My Staff Shop' portal, saving on various products and services.
* Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
* Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
* Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually.
* Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
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