Job Description
Position Summary
The ATS UK Spare Parts Management & Buyer is responsible for delivering exceptional customer service for part-related inquiries by providing timely support in part identification, quoting, order entry, and warranty claims. This role involves close collaboration with cross-functional teams to ensure customer needs are met effectively and to capture voice-of-customer feedback that supports long-term contracts.
In addition, the role manages the procurement of spare parts, materials, and components necessary to support ATS customers. Key responsibilities include ensuring supply continuity, maintaining optimal inventory levels, and building strong supplier relationships. The ideal candidate will have experience in sourcing, negotiating, and purchasing within a fast-paced supply chain environment, combined with a solid understanding of lead times, cost control, and quality requirements. Strong communication, organizational, and problem-solving skills are essential to drive operational efficiency and meet customer demands.
Responsibilities
Spare Parts Management
• Deliver an exceptional customer experience and build strong customer relationships.
• Respond promptly to all customer inquiries related to spare parts; redirect other service inquiries as needed.
• Provide support in part identification, quoting, automated order entry, and warranty claims.
• Maintain and develop customer-specific price lists as assigned.
• Drive parts bookings to meet plan with acceptable margins aligned to business and account targets.
• Manage CRM updates regularly to ensure accurate funnel and booking tracking.
• Support preparation of quarterly business reviews (QBR) for assigned accounts and capture voice-of-customer feedback.
• Promote adoption of eCommerce and other digital transaction tools.
• Maintain master data integrity across ERP, CRM, Service Cloud, and other IT applications.
Purchasing & Procurement
• Purchase spare parts and related commodities in accordance with ATS Principles of Buying to achieve departmental goals.
• Process purchasing documentation (Requisitions, Purchase Orders, Cancellation Forms, Continuous Improvement Reports) per ATS policies:
o Review requisitions for accuracy, terminology, and specifications.
o Prepare and send spare part purchase orders to suppliers.
o Resolve spare part invoicing discrepancies and escalate for approval.
• Track and monitor spare part Purchase Order deliveries to maximize on-time delivery performance.
• Respond to supplier inquiries regarding order status, changes, or cancellations and communicate internally.
• Contact suppliers to expedite deliveries and resolve shortages, late deliveries, quality issues, and other problems.
Vendor Management & Cost Optimization
• Create vendor scorecards and support QBRs to drive continuous improvement for major vendors.
• Negotiate vendor contract prices, credit terms, discounts, and delivery arrangements.
• Stay informed on new sources of supply for spare part materials.
• Use historical and benchmarking data to ensure competitive pricing.
• Identify new cost-saving opportunities.
• Assist in developing cost containment, product standardization, vendor consolidation, and benchmarking strategies that maximize value while maintaining ATS standards.
Qualifications
• 3–5 years of experience in parts management, purchasing, inventory control, or supply chain operations within a manufacturing or industrial environment.
• Strong theoretical and practical knowledge of purchasing and material planning concepts.
• Experience with spare parts cataloging, proposal writing, and technical documentation.
• Proficiency in ERP systems (JDE experience preferred), CRM, and Microsoft Office Suite.
• Proven organizational, negotiation, communication, and problem-solving skills.
• Excellent oral, written, and interpersonal communication skills.
• Ability to work effectively in a team environment.
General
• Support continuous improvement initiatives by leveraging ABM processes and tools.
• Perform other duties as required and assigned to meet job role and business needs.
• Ensure all business activities are conducted with the highest ethical standards and in compliance with the ATS Code of Business Conduct.