Job Summary
Micheldever Tyres Services is looking for a proactive and dynamic Customer Services Advisor to work as part of a customer support team. The successful candidate will understand the customers’ journey and look to improve customer service to contribute towards being a Centre of Excellence.
As part of this proactive and fast-paced team delivering CX, you will support the field sales teams on stock availability, delivery schedules, promotional campaigns and other key operational issues.
Benefits include Staff Discount, Retails Vouchers, Life Insurance, Pension (see full list below)
Hybrid Split : Alternate weeks working 8am - 4pm in office and from home
The Role:
Supporting National Account Fleet & VMA (vehicle main agent) customer enquiries and work closely with a number of internal stakeholders.
Delivering excellence in customer service (CX) representing the Micheldever brands
Provide support to help increase customer sales and account loyalty to Micheldever.
About You:
You will have previous customer service experience gained from either a customer facing role or a call centre.
You will need to be a well organised multi-tasker with a high attention to detail with the flexibility to meet the constantly changing requirements of the customer
Benefits : Employee discount, Retail vouchers, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday option, Flu Jab, Employee Assistant Program, Long Service Recognition, Enhance Maternity and Paternity payments, Cycle to Work, Charity Match
A full job description is available upon request