Job Summary
This role is a 12-month fixed term contract for maternity cover. The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across Customer Services, Delivery fleet, and Cold store Warehouse. The role is 40 hours per week, working any 5 of 6 days (closed Sundays). The hourly rate is £14.50 per hour and the position is based in Wiltshire Farm Foods, part of the apetito group.
Key Responsibilities
* An integral member of the leadership team, model the passion and commitment to deliver outstanding service to customers.
* Help to drive the consistent delivery of established processes and operational standards.
* Track the team’s performance against achieving daily, weekly and monthly targets.
* Develop the operational performance of the depot and the skills of your team.
* Have responsibility for health & safety, stock management, local delivery fleet management and facilities maintenance.
* Be ready and willing to get involved in day-to-day tasks if needed, including deliveries (a full UK driving licence is essential).
Essential Skills & Experience
* Experience in a supervisory role, leading and motivating a team to achieve shared objectives.
* Strong communication skills.
* Customer service ethos.
* Confident using IT systems.
* Strong influencing skills.
* Able to understand and influence KPIs.
* Problem solving skills.
* Full driving licence (UK manual driving licence for at least 2 years).
Desirable Skills & Experience
* Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment.
* Some knowledge of commercial / P&L / budget management.
* Health & safety training.
* Food safety training.
* Coaching skills.
* Experience of developing a team.
* Experience of implementing operational policies and processes.
Personal Qualities
* Can-do attitude and positive outlook.
* Tenacity to deliver results.
* Team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.
* A strong leader who inspires trust in the team.
* Can communicate well with everyone to deliver the day job.
* Coaches the team to improve every day.
* Takes accountability.
* Sets the bar in terms of what is acceptable in terms of standards and service.
* Fosters and develops strong working relationships within the team and the wider business.
* Has a real passion for making a real difference in the community.
* Ensures that the customer is at the heart of every decision.
* Willingness to lead from the front – role model and be hands‑on to support the team when required, e.g., driving a delivery van or picking in the cold store.
Benefits
* Competitive salary – accredited Living Wage employer.
* 33 days holiday per year, including bank holidays.
* Option to purchase up to 5 additional days holiday per year.
* Discretionary annual bonus scheme.
* Pension scheme – employer matched contributions up to 4%.
* Life assurance scheme worth at least 1x annual salary.
* Free turkey or voucher at Christmas.
* Apetite perks scheme including salary sacrifice options and retail discounts.
Additional Information
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.
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