Technical Support Specialist page is loaded
Technical Support Specialist
Apply locations Brighton, UK time type Full time posted on Posted 30+ Days Ago job requisition id JR100112
The role at a glance:
Biamp, a leading manufacturer of professional electronics for use in the installed audio and video communications market, is currently recruiting for a new Technical Support Specialist to join our highly regarded European Customer Experience team.
Biamp Technical Support Specialists assist customers with technical questions, product and design problems. The position will require daily interaction with Biamp customers, consultants and sales representatives, dealing with a variety of technical questions and issues.
How you'll contribute:
* Provide expert and friendly technical support to Biamp’s customers by phone, email and chat
* Troubleshoot and resolve a broad range of technical issues
* Coordinate returns and repairs of Biamp products
* Accurately process and record customer interactions using case tracking software
* Escalate issues to Applications Engineers or other departments as required
* Contribute to Biamp’s online knowledgebase
* Assist with product demonstrations for Biamp customers
* Develop your AV skillset with an industry-leading manufacturer
* Other duties as assigned by your supervisor
The successful candidate should have:
* Minimum 1 year experience in the Audio/Video/Control Systems industry
* Relevant degree or professional qualifications desirable
* Good foundational knowledge of audiovisual systems and solutions
* Proven troubleshooting skills
* Strong verbal and written communication skills
* A serious and enthusiastic desire to provide reliable customer service
Work Environment:
* Biamp’s UK office located in central Brighton
* Occasional travel within the UK or Europe may be required
Who is Biamp?
We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.
As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:
Biamp connects people through extraordinary audiovisual experiences.
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