Principal responsibilities for the Data Analyst position:
* Monitor and report on current levels of assets within the ENWL Smart estate
* Manage the enrolment of new smart meters into the ENWL Smart Metering system.
* Identify, investigate and address those devices that have not processed via the auto enrolment process
* Issue commands to update specific features unique to the Smart device
* Frequent review and reporting on these to ensure they are tracked for continuity in volumes and allows irregularities to be marked and reviewed promptly
* Analyse enrolment and service request failures and discrepancies to identify common themes.
* Monitor smart meter behaviours and proactively identify issues or concerns:
* Monitor and analyse smart meter responses to Service Requests; o Monitor and analyse incoming Alerts to the system
* Identify meters which may appear non-responsive, raise incidents with the DCC and/or
* Suppliers; and o Work alongside Suppliers and DCC to identify resolutions and workarounds.
* Act as the business owner for the Smart Meter System:
* Raise incidents with the ENWL service desk for any issues identified with the Smart Systems. o Develop key metrics and analytic views to enable the successful management of a device estate which will eventually grow to approx. 2.4 million meters (currently 1.1 million)
* Monitor and report smart meter metrics to ENWL stakeholders
* Carry out testing associated with proposed business uses for smart meter data and advise accordingly
* Define standard reporting and analytic requirements to provide management information and assist management of the smart meter estate
* Define further reporting and analytic requirements to provide operational information to the wider business
* Manage Anomaly Detection Thresholds (ADT) with the DCC (Regulatory requirement); and o Manage and respond to any ADT threshold warnings or breaches.
* Act as point of contact with DCC for their Self Service Interface (SSI):
* Manage permissions of ENWL users within the SSI system
* Carry out routine testing to ensure that the DCC service is performing as expected; o Raise incidents against the DCC and/or Suppliers where end to end system behaviour is not as expected
* Raise incidents against Suppliers where meter device behaviour is not as expected
* Manage incident responses, updates and escalation.
* Support IT maintenance and development of the smart metering system:
* Identify and log any defects or improvements needed with the Smart Meter System; and o Agree and complete/coordinate testing requirements for any changes to the Smart Meter system.
* Work in accordance with company safety policy; adopting the approach of chronic unease and defensive behaviour.
Essential Knowledge, Skills and Experience:
The role holder must have:
* Experience and skill in manging and analysing large data sets. Working knowledge of Power BI and/or analytical software tools such as Alteryx, SSMS or equivalent.
* Strong visualisation, written and verbal communication skills (essential)
* Strong analytical skills with the ability to understand complex processes
* Experience in the use of Microsoft SharePoint for content management (desirable)
* An understanding of an Electricity Distributor functions
Company information:
At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Data Analyst looking for new employment.
As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included