Senior Engineer Issue Management
This amazing contract for our automotive client is a Senior Engineer Issue Management role.
You will take ownership of the Issue Management System (IMS), ensuring effective tracking, governance, and resolution of engineering issues through a structured, ticket-based process.
This role is pivotal in driving accountability across engineering teams, ensuring adherence to the 8D problem-solving methodology, and embedding lessons learned into future vehicle programmes.
Key Responsibilities
* Oversee and administer the Issue Management System (IMS).
* Govern the lifecycle of engineering issues via a ticket-based system.
* Ensure all issues are documented, progressed, and closed in line with defined processes.
* Maintain data integrity and traceability across all issue records.
Coordination & Stakeholder Engagement
* Act as the central point of coordination between engineering teams.
* Drive timely updates from engineers and ensure tickets are actively progressed.
* Challenge and support engineers to ensure robust root cause analysis and corrective actions.
8D Problem-Solving Governance
* Ensure the structured use of the 8D methodology across all issue resolution activities.
* Review and approve proposed corrective actions from engineers.
* Provide constructive challenge where solutions lack robustness or completeness.
Lessons Learned & Continuous Improvement
* Lead lessons learned activities across vehicle programmes.
* Analyse historical issue data to identify recurring themes and risks.
* Ensure previous issues and resolutions are proactively fed into new vehicle designs.
* Support engineering teams by highlighting known risks (e.g. past design issues such as panel fit, radius concerns, etc.).
Data Analysis & Reporting
* Extract and analyse IMS data to produce KPIs, reports, and insights.
* Track trends, performance metrics, and issue resolution effectiveness.
* Present findings to stakeholders to support decision-making and process improvements.
System Administration
* Act as the primary user and administrator of the IMS.
* Support users with system access, training, and day-to-day queries.
* Ensure consistent use of the system across the organisation.
Essential Key Skills & Experience
* Experience working with issue management, quality systems, or engineering governance processes.
* Strong understanding of structured problem-solving methods (e.g. 8D, root cause analysis).
* Ability to challenge engineers constructively and influence outcomes.
* Strong organisational and coordination skills.
* Experience handling data analysis, reporting, and KPI tracking.
* Good stakeholder management and communication skills.
Desirable
* Background in automotive engineering or a similar regulated industry (e.g. aerospace, defence).
* Familiarity with ticket-based issue management systems.
* Understanding of vehicle development or product lifecycle processes.
* Exposure to quality or continuous improvement frameworks.
Candidate Profile
* Methodical and process-driven with high attention to detail.
* Confident and assertive when challenging technical decisions.
* Strong communicator who can engage with engineering teams at all levels.
* Analytical mindset with the ability to interpret and leverage data.
* Comfortable working in a fast-paced, programme-driven environment.
Why Apply
* Opportunity to play a key role in driving quality and issue resolution across cutting-edge automotive programmes.
* High-visibility role with influence across multiple engineering functions.
* Involvement in both reactive issue management and proactive design improvement.
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