Job Overview
The Sales Manager will oversee, manage and lead the sales team, together with the other Sales Managers, ensuring daily performance targets are achieved to maximise Company profit.
Duties
* Achieve company sales KPI's through the successful conversion of enquiries.
* Prepare, deliver and motivate sales staff for the day ahead ensuring communication of key messages.
* Ensuring a prompt response to inbound telephone and email enquiries.
* Compiling and analysing sales figures – daily, weekly and monthly.
* Collecting customer feedback and market research.
* Feedback to the Product Department on calls received and obstacles which you have had to overcome.
* Attend "bridging" meetings to share information with other departments to benefit the result.
* Constantly evaluate success of the sales team through call listening and feedback
* on success and development areas.
* Monitoring individual's and team's QA, and error scores with an eye for accuracy.
* Report on staff attendance, absence, and completion of Return-to-Work meetings.
* Own pre and post sales related customer escalations in a timely, professional manner.
Skills
Essential
* Ensure highest level of service provided to deliver an exceptional customer journey.
* Proven track record in delivering sales results to company KPI's.
* Excellent communication skills both written and verbal, with strong interpersonal skills.
* Be able to demonstrate and analyse open, sell and close processes in line with Company expectations and deliver sales structure coaching where needed.
* Embrace change when new strategies are introduced by the business.
* Always maintaining a high motivation and positive atmosphere within the sales office.
* A confident, resilient individual with a friendly, approachable personality.
* The ability to be flexible, decisive and quick-thinking.
* Self-motivated with a positive outlook and a clear focus on high quality and business profit.
* Able to work extended hours on occasions when required.
* Ability to work well under pressure.
* Able to understand profit and loss calculations and basic business finance, e.g. gross margin percentages and calculations.
Desirable
* Experience within the travel industry
* Experience within a management position
* Experience of MS Office 2000 or later, particularly Excel and Word, Edge, Teams and Outlook.
Job Types: Full-time, Permanent
Ability to commute/relocate:
* Wiltshire SN4 8SY: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Travel Industry: 1 year (preferred)
* Management: 1 year (required)
* Sales: 1 year (required)
Work Location: In person