Lawsons is proud to be the UK’s largest independent supplier of fencing, timber, and building materials. With a legacy of excellence since 1921, over 35 branches, 700+ colleagues, and a presence expanding throughout London and the South East, we are dedicated to serving our customers and fostering a thriving team environment.
Telesales and Counter Sales Opportunity – Join Our AVS Lewes Team
We are seeking a proactive and enthusiastic individual to join our AVS Lewes branch, bringing high standards of customer service and sales expertise to both our telesales and trade counter operations. This is an excellent opportunity to play a vital role within a respected builders’ merchant and develop your career in a dynamic, supportive environment.
Location – AVS Lewes
Address: Southdown Works, Laughton Rd, Ringmer, Lewes BN8 5PN
Working Hours
This is a full-time position with a 44.5-hour workweek, Monday to Friday from 07:30 to 17:00, and alternate Saturdays from 08:00 to 12:00.
Benefits for Telesales and Counter Sales Staff at AVS Lewes
Salary: £29-30,000 – dependent on experience
25 days holiday, plus Bank Holidays and an additional celebration day
Pension Scheme, Death In Service Scheme, and Employee Assistance Programme
Access to our “My Reward” platform (includes Online GP Access and more)
Ongoing training and genuine career progression opportunities
Main Responsibilities – Telesales & Counter Sales Roles
Provide outstanding customer service both on the telephone (inbound and outbound) and face-to-face at the trade counter
Accurately process customer orders and quotations for a wide range of building materials
Respond actively to customer enquiries, offering informed advice and product recommendations
Build and sustain strong relationships with customers, suppliers, and colleagues
Identify sales opportunities and upsell relevant products to meet customer needs
Maintain high standards of branch presentation, stock levels, and compliance
Assist with follow-ups on leads, sales promotions, and branch marketing initiatives
Support teamwork and continuous improvement within the branch
Uphold all health and safety policies and ensure safe working practices
Previous sales experience within a builders’ merchant, trade counter, or similar retail environment (preferred)
Strong telephone, written, and face-to-face communication skills
Consultative approach with a passion for providing excellent service
Confidence in working with targets and drive to achieve branch ambitions
Positive attitude, adaptability, and teamwork ethos
Attention to detail and efficient organisation skills
Keen to learn about new products and systems (full training will be provided)
Comfortable using point-of-sale and order processing systems
Why Join the AVS Lewes Team for Telesales and Counter Sales?
Work for a well-established, independent merchant with a reputation for reliability and quality
Enjoy a varied and rewarding role with direct impact on customer satisfaction and branch success
Become part of a friendly, experienced, and supportive team
Benefit from structured training, professional development, and clear progression routes
Contribute to a customer-focused, inclusive, and positive workplace
How to Apply for Telesales and Counter Sales Jobs in Lewes
If you have a passion for sales, excellent customer service skills, and a commitment to making a difference in a team environment, we would love to hear from you. Please submit your application to join AVS Lewes and help us continue to set the standard for service in the builders’ merchant sector.
Lawsons and AVS are proud equal opportunities employers, welcoming applicants from all backgrounds, and are committed to creating an inclusive and supportive workplace