Annual wage £12,675.00 Working week Monday to Friday, shifts to be confirmed Total hours per week: 37.5 Expected duration 18 Months Possible start date 24 May 2024 Date posted 11 Apr 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000243395 Positions 1 available What you will do in your working day · Resolve problems associated with operating systems, networks, software, hardware, printers etc. · Service desk support– diagnosis of IT issues and supporting users remotely using remote connection tools. · Installation of new software and hardware · Maintain and fix other computing equipment · Assist in system upgrades and system maintenance · Liaise with third party suppliers such as Internet Service Providers and vendors · Support with technology asset management · Social media and website updates · Supporting staff to implement new technologies in the workplace · Working with a range of technology hardware -Android, Windows, Mac · Supporting software development and implementation · Supporting the use of database systems and Content Management Software · Use of a ticketing system for task allocation/monitoring The training you will be getting ICT Level 3 Apprenticeship Standard qualification: Your training takes place at work and NowSkills also provides live online, on-demand online, and 1:1 with your subject specialist digital tutor that you will have assigned to you. Upon successful completion, you will receive a certification of your Level 3 ICT apprenticeship qualification. What to expect at the end of your apprenticeship The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the IT team. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Team working, Initiative Qualifications GCSE or equivalent English (Grade Level 4) Essential GCSE or equivalent Maths (Grade Level 4) Essential