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Salary: From £27,000, dependent on experience
Full Time, 37.5 hours per week (including on-call duties, typically one week in five)
Job Title: Scheduler
We are seeking an experienced Scheduler to take responsibility for planning, organizing, and maintaining consistent schedules that align with our Home Instead model. This role is crucial in ensuring continuity of care for both clients and Care Professionals.
1. Understand and build effective and efficient schedules around our clients and Care Professionals.
2. Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
3. Be responsive to changes in the schedule and liaise with relevant team members.
4. Match Care Professionals to new clients in conjunction with the client services team and arrange introductions.
5. Participate in on-call rotation with other office staff.
6. Ensure client schedules match their needs, with the same Care Professional and the same times each week, where possible.
7. Develop excellent relationships with both clients and Care Professionals to foster positive experiences.
8. Work with the Care Team to ensure new and existing care packages are resourced and scheduled promptly.
9. Add and maintain all client and Care Professional information in the electronic scheduling system Birdie.
10. Carry out any other duties necessary for the successful operation of the business.
11. Ensure compliance with Home Instead’s Equality, Diversity, and Equal Opportunities Policy in employment and service delivery.
Qualifications
1. Experience or passion working in a scheduling role within home care or relevant environments such as logistics.
2. Good working knowledge of IT systems, including Microsoft Office and CRM software, with the ability to learn new technologies like Birdie.
3. Highly resilient and positive, with excellent communication skills and telephone manners.
4. Excellent organization and prioritization skills, with the ability to work calmly and accurately under pressure.
5. Team player with strong interpersonal skills and the ability to build rapport quickly.
6. Excellent attention to detail with the ability to multi-task.
7. Logical and analytical, able to work independently and meet deadlines.
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
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