Hire Controller
We're looking for a confident and organised team player to join our busy team as a Hire Controller. This fast‑paced, office‑based role focuses on delivering great service to our construction industry customers.
Responsibilities
* Respond to incoming telephone calls and emails from customers, providing prompt, professional service.
* Process on‑hire and off‑hire requests using the dedicated hire management system with a high level of accuracy.
* Prepare and issue hire quotations based on customer requirements.
* Coordinate with operational depots and the transport team to arrange equipment deliveries, collections, and exchanges.
* Liaise with internal teams to ensure orders are fulfilled correctly and on time.
* Maintain accurate records of customer activity, hire information and system data.
* Assist with checking product availability and support depot stock control processes.
* Help resolve service issues or queries efficiently, escalating when required.
Qualifications
* Excellent telephone manner and strong customer service skills.
* Experience working in a fast‑paced environment.
* Basic computer literacy – MS Office and Outlook.
* Knowledge of G42 or other similar hire rental asset management systems (advantageous).
* Knowledge of the hire industry / construction (advantageous).
Due to the location of our office at Morley and the requirement for an 8:00 AM start, candidates should ideally be based in or around the Morley area. Public transport options are limited, so access to a car and a full driving licence would be beneficial.
Benefits
* Competitive salary
* Bank holidays automatically off
* Closed between Christmas and New Year
* 25 days holiday, plus bank holidays
* Great work‑life balance
* Additional holiday purchase scheme
* Salary sacrifice pension
* Free Tool Hire
* Life Assurance cover 3× salary
* Share save scheme
* Recommend a friend scheme
* Learning & Development – structured in‑house training and external training where required
* Cycle to work scheme
* Long service recognition
* My VP discounts – discounts and rewards on well‑known brands
* Discounts on HP products
* EE mobile contract discount offers
* Gym discounts
* Health Shield – discounted premiums on health care cash plan
* Regit Assist 24/7 accident helpline – free joining
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
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