Where would you fit in?
We are looking for an enthusiastic individual with excellent communication skills to provide outstanding customer service. This is a job share role in the International Dyslexia Learning Solutions team at Ascentis. As a Customer Support Advisor you will provide exceptional service throughout the customer journey, supporting customers with their questions and queries.
Responsibilities
* Provide exceptional customer service to ensure the renewal of product licences and meet the customer retention target.
* Maintain and build relationships with existing customers.
* Provide ongoing advice and guidance to customers on products and services to increase provision within the current customer base.
* Deal with incoming enquiries and coordinate client meetings as requested.
* Organise and prioritise tasks effectively.
Qualifications
* Able to achieve agreed targets and work to deadlines.
* Excellent verbal and written communication skills.
* Motivated, flexible and willing to go the extra mile.
* Competent in ICT applications, database operations, Outlook, Excel and Word.
* Positive with a ‘can‑do’ attitude.
Benefits
* 25 days annual leave plus 8 public holidays, birthday day off, closure days gifted during the Christmas period, increased annual leave with long service and an Annual Leave Purchase Scheme (up to a maximum of 43 days).
* Competitive pension benefits, including a salary sacrifice scheme.
* Access to informal flexibility allowing you to flex working times and location where viable.
* Incremental service benefits such as enhanced maternity, neonatal, paternity, shared parental, adoption leave and pay, sick pay, life insurance and paid compassionate leave.
* Access to state‑of‑the‑art office and break facilities, including a bean‑to‑cup coffee machine, vending machine, pool table, Xbox, outdoor seating, dressing room with hair dryers etc.
* Free parking and locked bike storage.
* Access to electric car charging points (charges payable by employee).
* Tailored learning and development opportunities.
* Cycle to Work Scheme, Home and Tech Scheme.
* Discounted gym membership at 3‑1‑5 Health Club.
* 24‑hour employee helpline and proactive focus on wellbeing.
* Aviva DigiCare+ health app with virtual GP appointments, annual health check and more.
* Reward and recognition scheme, regular team building and communication activities.
Closing date: Friday, 8 May 2026
If you have any questions or would like to discuss this opportunity further, please contact Rozanne Brayshaw, IDL Customer Experience Manager at rozanne.brayshaw@idlsgroup.com.
We reserve the right to close the job vacancy early if we find an appointable candidate or receive a high volume of applicants. This job does not meet the eligibility requirements to qualify for visa sponsorship.
We are an equal opportunities employer. We are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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