We are looking for an organised and customer-focused Order Taker & Logistics Fulfilment Coordinator to join our Supply Chain & Logistics team. This role is essential in ensuring customer orders are accurately captured and fulfilled efficiently, while maintaining high service levels and strong communication across internal teams and logistics partners.
You will play a key role in delivering operational efficiency, service reliability, and customer satisfaction.
Key Responsibilities
Order Management
Receive and process customer orders via telephone, email, and digital platforms
Verify product codes, quantities, pricing, and delivery details
Ensure orders are processed within agreed Service Level Agreements (SLAs)
Identify and resolve discrepancies quickly and accurately
Logistics Coordination
Schedule deliveries in collaboration with transport planners
Liaise with internal fleet teams and third-party logistics (3PL) providers
Monitor delivery progress and proactively address delays or issues
Support the smooth execution of daily delivery plans
Customer Communication
Provide timely updates on order status and delivery schedules
Respond to customer queries professionally and efficiently
Escalate issues where necessary
Maintain accurate records of customer interactions and resolutions
Reporting & Continuous Improvement
Prod...