Job title: Control Room Operator Location: Dartford Contract Length: 6 months Shift pattern: 4 on 4 off (2 days/2 nights) Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Control Room Operator, on behalf of a well known Highways agency. Job Role To ensure the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network. The role is responsible for: * To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements. * To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents. * To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms. * To ensure accurate recording of network occupancy through use of bespoke databases. * To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms. * To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centres, NTIC and NILO. * Receive and disseminate weath...