Salary: From £48,000 per annum (negotiable based on experience) + comprehensive benefits package
Jisc grade: TGE3
Hours: 35 hours per week
Job Type: Permanent
Reports into: Head of FinSys (Financial Systems) Operations
Working style: Hybrid – a blend of working from home and your nominated hub office (London, Bristol, Manchester, Oxford)
The role
At Jisc, our Group CTO directorate sits at the heart of our digital ambition—driving innovation, shaping technology strategy, and delivering the platforms that power our services for members and customers. Within this directorate, our Workplace IT function plays a crucial role in ensuring the reliability, performance and evolution of the systems that keep Jisc running. We’re looking for a skilled professional to join our FinSys Platform team: specialists responsible for maintaining and enhancing our financial systems, including Microsoft Dynamics 365, SAP Concur and a range of SaaS platforms. This role blends the discipline of a Systems Reliability Engineer with the orchestration of a DevOps Release Manager, ensuring our platforms remain stable, resilient and ready for the future. Coding skills for D365 (Visual Studio), DevOps, and Electronic Reporting will also be required for code build and developer checking.
What you’ll be doing
* Planning and managing both short‑term stability and long‑term scalability of the Platform, bridging the gap between development and operations to maintain large‑scale systems effectively.
* Leveraging software engineering practices to automate operational tasks, including managing production systems, handling incidents, being responsible for environments (version) upgrade planning and responding to emergencies.
* Owning and executing a robust release management process across all Platform environments to deliver stable, high‑quality enterprise releases on schedule while minimising disruption.
* Ensuring consistent and timely releases that drive customer satisfaction through the prompt delivery of new features, improvements and bug fixes.
* Defining and managing release readiness and success criteria, proactively identifying and mitigating risks, and tracking application dependencies that influence release schedules.
* Managing change control processes to ensure all updates meet release readiness criteria prior to deployment, supported by clear communication with stakeholders to set expectations and promote the benefits of change.
* Continuously working towards making improvements through maintaining documentation, proactively resolving or removing release issues and developing plans to improve process or automation.
What we are looking for
* Previous experience in a role responsible for managing releases and environments (development, sandbox, testing and production) for one or more Platforms.
* A track record of implementing changes to Platforms that have positively affected cost, resilience, performance or productivity. Demonstrable experience as the technical lead in platform management, with capability in people management and/or leadership.
* Experience creating, developing and maintaining policies, processes and procedures, while maintaining awareness of current and emerging technologies that could improve infrastructure or processes.
* The ability to create predictive as well as reactive monitoring to build more resilient infrastructure, and to lead discussions suggesting improvements related to cost, resilience, performance and productivity.
* Experience planning and delivering project work alongside operational activities, and developing at least eight outputs from the key deliverables listed above.
* A strong background in collaborating with other teams to improve technology or processes.
Discover the amazing benefits we provide! Here’s what you can look forward to
* Flexible work pattern, which can adapt to suit your schedules and personal commitments.
* 31 days annual leave (plus bank holidays) that includes three closure days over Christmas.
* Buy up to an additional 5 days leave during the flexible benefits window.
* A range of wellbeing lifestyle benefits including company‑paid health care cash plan, mental health first aiders and support.
* A company culture that supports continuous learning with access to thousands of LinkedIn Learning courses and other development resources.
* Allocated allowance of up to £250 to equip your home office.
* Financial well‑being support including access to preferential loan and savings plans, mortgage advice, will writing tools and other resources.
* A wide range of discounts and cashback from retailers and big‑name high‑street stores.
* Family‑friendly policies including enhanced parental, maternity, paternity and co‑parental leave and career breaks.
* Support for volunteering with up to 3 days volunteer leave.
Equity, diversity and inclusion
Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation and values belonging. We work hard to create an equitable experience for all candidates and employees, embracing all aspects of identity including race, ethnicity, religion, belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence and veteran status.
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