SUMMARY
The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
This role requires being fully fluent in German and English.
After the initial 4-8 week training period, this role would require a hybrid work schedule in our Maidenhead office (Tues-Thur in office, Mon/Fri work from home). This position will start on November 17, 2025.
Training will be conducted from 4 pm-1 am GMT; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Provide professional support to all Avetta customers
2. Help end-users navigate the Avetta Cloud Application
3. Verify technical documents submitted by end users
4. Ability to resolve complex issues with focus on customer experience
5. Interact directly with Avetta customers through telephone, email and chat
6. Prioritize and resolve customer needs
7. Accurately verify details on regulatory documents
8. Support and explain customer billing and subscription terms
9. Record details of interactions in Service Cloud (SFDC)
10. Provide necessary outbound follow-up, both via phone and email
11. Communicate and coordinate with internal departments
12. Work as a team and be a positive addition to Avetta’s culture
13. Performs other duties as assigned
14. May be required to attend training, meetings, or seminars
IDEAL QUALIFICATIONS:
15. Call center experience is a plus
16. Excellent communication skill – both written and orally
17. Working PC knowledge, windows preferred and related applications
18. An affinity for learning online software systems
19. Interpersonal skills
20. Problem analysis and problem-solving
21. Attention to detail and accuracy
22. Adaptability
23. Self-Motivated
24. Stress tolerance
25. Ability to learn and apply new information or skills
#LI-Hybrid