Job Description
Job Title: Resident Involvement Manager\n\nLocation: Newham\n\nTerm: 1 Year\n\nRate: £28.91 PAYE hour\n\nAre you passionate about enhancing resident experiences and fostering community engagement? Our client is seeking a dynamic Resident Involvement Manager to lead a transformative initiative within Housing Services. Join us in making a real difference for residents!\n\nKey Responsibilities:\n\nCollaborate with Residents: Work closely with residents and staff to deliver exceptional customer service, ensuring their needs are met and experiences improved.\nDrive Resident Involvement: Champion customer service excellence by placing residents at the heart of our objectives.
Strive for continuous improvement, utilising benchmarks and best practises from the sector.\nTeam Leadership: Manage and mentor a dedicated team of Resident Involvement Coordinators, overseeing daily operations and activities across Housing Hubs.\nDeliver Outstanding Customer Service: Ensure a face-to-face service that operates efficiently, enhancing resident support and satisfaction.\nSupport Resident Groups: Empower recognised resident groups to strengthen their influence and shape service delivery effectively.\nResource Management: Allocate resources strategically to meet the demands of the role.\nDeputy Role:...