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Group Sales & Events Manager (Maternity Cover)
Reference: MAY20259902
Expiry date: 10:41, Wed, 25th Jun 2025
Location: Skipton
Benefits: Please see our benefits and culture page
We are looking for a passionate and enthusiastic Group Sales & Events Manager who will be responsible for the overall sales of all weddings, conferences and events at our venues on the Bolton Abbey Estate, including The Devonshire Arms Hotel & Spa. You’ll help grow the business through pro-active sales and marketing and assist the team with operating efficient, cost effective and totally customer focused events.
MAIN DUTIES:
• Initially to cover maternity leave in the Sales Managers Role for up to 1 year then to cover maternity leave in the Wedding & Events Managers role for up to 1 year.
• To work closely with the Resident Managers to ensure bookings are managed effectively to maximise sales opportunities.
• To work closely with the Head of Operations to develop and market weddings, events and conferences.
• To pro-actively manage team to ensure deliver new sales opportunities are identified to meet budgeted sales targets.
• To set sales targets for the team.
• To continually monitor competitor and market activity and act upon any industry developments and trends.
• To maintain records of conversion statistics and sales data and produce weekly tracking reports.
• To ensure all wedding and events bookings are taken in an efficient, timely and customer focused manner.
• To ensure all customer documentation is accurate and of the highest quality.
• To ensure that all methods of payment are agreed prior to the date of the event. Credit facilities must be authorised by Company Management.
• To be able to communicate effectively and efficiently to prospective customers and internal departments.
• To produce weekly function sheet.
• To attend meetings as required.
• To attend Networking events as required.
• To manage and demonstrate high quality customer care to meet the service requirements of the properties.
• To ensure that all details of events are communicated to the relevant departments in a timely and efficient manner.
• To ensure the delivery of standards and service levels for all weddings, conferences and events.
• To keep all records accurate and up to date.
• To seek, monitor and act upon the comments and feedback from customers.
• To maintain a good knowledge of Devonshire Hotels & Restaurants Group Limited and to promote wherever possible.
• To travel between the three properties as required.
• To train and develop the Wedding & Events Coordinators
This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.
GENERAL RESPONSIBILITIES:
• To complete all Health & Safety and Job Skills training as required.
• To work in accordance with company Health & Safety guidelines especially in relation to Hazard and Accident.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
• To provide a healthy and comfortable working environment, smoking is prohibited throughout the Hotel.
• To undertake any training/coaching required by the Company to enable you to perform your duties effectively.
PERSON SPECIFICATION:
• Previous experience within the weddings and events sector.
• Previous experience of a sales-orientate role
• The ability to lead, motivate and manage a team
• Ability to work on own initiative as well as part of a team.
• Competent IT user (Word, Excel, Internet). Previous use of Guestline is preferable.
• Ability to prioritise and organise own workload.
• Highly enthusiastic and motivated approach to work.
• Outgoing and approachable.
• Excellent oral and telephone skills with the ability to prepare written documents with impeccable attention to detail.
• Smart appearance with excellent personal hygiene standards.
• Experience of events, knowledge of industry standards and knowledge of the local area are essential.
As part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we pride ourselves on our commitment to building friendly and efficient teams who are focused on delivering exceptional customer service.
We are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits include:
* Free meals on duty. (When working over 6 hours).
* Free membership of The Devonshire Spa.
* Generous food and beverage discounts.
* Free access to Bolton Abbey and Chatsworth Estates.
* Excellent personal development and career opportunities.
* Free entry to Bolton Abbey bonfire.
* Free entry to the Chatsworth fairs and many of the events.
* Membership of the Life Assurance Scheme.
The right candidate will be professional, extremely organised and detail oriented. You will show passion for the industry and continually strive to improve standards.
Any formal qualifications would be advantageous.
Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.
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