Overview
The post holder will play a central role in ensuring the delivery of high quality, safe, and compassionate care, and in driving operational excellence and service improvement across both specialties. You will work closely with the Associate General Manager, Clinical Leads, Clinical Nurse Specialists, and senior colleagues across the Trust to deliver national and local performance standards, improve patient pathways, and support service transformation.
Key Responsibilities
The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas across the Whipps Cross Site. Key aims are:
* Provide timely, efficient and effective operational service management support for all specialities within surgery, assisting the Clinical Director, Lead Clinicians and General Manager to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.
* Take forward agreed projects to improve service delivery and patient experience in key areas.
* Lead on ensuring that all performance/quality targets are met.
* Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Division's Tier 3 Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.
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